Our goal is to assure our client safety and security in efficient ways which includes identifying errors in guard performance and fixing it immediately. Errors may include patrol routines and protocols are not followed, assignments are not completed, staff do not show up for shifts, required logs/incident reports/patrol records are not submitted in a timely fashion, misuse of school’s property while on duty, etc. For that, our account manager will always remain in touch with the client to inquire about guard(s) performance. The client will receive an email from account manager every month regarding the feedback of work performance by guards and the company in general.
To fix the service-related problems, guards will be ordered to attend a disciplinary meeting regarding the reported issue, and we will offer them training in the area they are lacking. If they continue to lack quality in their performance, the management will them one warning. If the behaviour persists, the guard will be removed immediately from the site and a new guard will be appointed who will be better suitable to the site.